testimonials

estate block management

Thank you so much for your email and also for your quick response to my issues raised. I am extremely impressed with the time scale in which it has taken to sort the issues.

insurance department

As clients we are happy with your current provision for the Block, Public Liability & Directors & Officers insurance. There is a professional valuation (Reinstatement Cost Assessment) carried out every three years, which calculates the declared value for the block. We are pleased that this includes a provision to completely rebuild the block, and to re-house all Leaseholders for the duration of the re-build. We can also confirm that we are happy with the service provided by Caxtons’ insurance department.

Chairman of a residents' block management committee

residential property management

We have used Caxtons for a number of years to manage our rental property. They have always found very suitable clients in the past. We have now just completed a refurbishment with help from them, & have used Caxtons again. We are so pleased that they have now found the ideal tenants who meet our requirements.

Residential landlord
ME9

residential lettings

Sarah is a devoted professional who works smart and effectively to conclude any matter as quickly as possible. Her attention to customer satisfaction is a breath of fresh air in such a fast-paced industry. From the moment we contacted Caxton’s to the point we moved into our dream home, Sarah was devoted to making the process as quick and painless as possible.

P Richards, tenant
ME3

student property management

Caxtons has provided a first class student letting service, which I think is fair to both tenant and landlord. The team is efficient and has ensured that tenants are selected in good time and respect the property they are renting. Based on my experience I would highly recommend Caxtons as a student letting agent.

Mr P Mitchell, Walthamstow, London

student property management

I am so impressed with Caxtons, you always deal so promptly to any queries I have. Thank you

C Lloyd, student property landlord, Canterbury

student property management

Caxtons has managed my student property portfolio for many years. I have been consistently impressed with the personnel and professional level of service that is provided by all members of the student team. I am aware that they manage numerous properties for many landlords and yet, whenever I have a query, they are aware of the situation regarding my property and make me feel like a valued client. I look forward to working with Caxtons for many years to come.

Mr S J H, Folkestone, Kent

estate & block management

Thank you very much for your extremely prompt action over this matter after my phone call this week. Your maintenance man Steve did an excellent job and the photos were most helpful. The rotten sidepiece of the canopy was heavy and fell off without warning a few months ago. I was afraid that the other side might also fall off and possibly even injure someone.

estate & block management

Caxtons, in my opinion, offer a first-class service as a MA, they are very responsive to any question or email you send them. I have been a director of our residents company, for 20+ years and, in this time, the service to leaseholders and tenants has always been first class.

insurance department

We really appreciated your explanation on Friday of the comparisons between the quotes, and your personal involvement to negotiate a reduction. These things are not fully understood by us and it is really reassuring to have your help and expertise.

Block management, insurance client

commercial property management

We wanted to thank you for all the help, support and guidance you have given us over the last few years running The Living Cafe. You were always there at the end of a phone or email and a wealth of knowledge! It was very reassuring for us at all times especially during the pandemic. We are also very grateful to you for helping to speed things along with the sale and enabled us to complete before Friday as anticipated.

Patrick and Marion Letham
Commercial tenants

residential lettings

I was thoroughly impressed by the quality of the service I received from Caxtons. Sarah made my whole experience a pleasure. I can only say positive things. I was impressed by all aspects of the process. Friendly and professional, no problems.

Rob Cloke, tenant
Brompton ME7

residential property management

Friendly, helpful and kept me informed along the way. Fees were very reasonable and overall great service. Would definitely recommend…

Ms Booysen, landlord
Rochester

student property management

Duncan Reeves and the whole Caxtons Canterbury Student Lets team are superb. As a landlord experiencing issues with my student let property recently, they have been incredibly efficient at coordinating repairs, communicating progress with me, and liaising with tenants and neighbours. Caxtons are extremely professional: they manage all HMO compliance, and undertake detailed inventory, check out, and photographic records. They support students throughout their tenancy, dealing promptly with any concerns and to ensure good property management. I highly recommend them for both landlords and tenants.

Valerie Harris, Student Landlord

valuation & lease advisory

We have used Caxtons professional services for many years, for both valuations and building works project management. The service we have received has always been first rate, with Caxtons staff working with us to ensure their reports contain all the information we require.

John Worger, Relationship Director
SME Banking - Kent & East Sussex Property Team COMMERCIAL BANKING

residential property management

We cannot thank you enough for all that you have done for us! You have been a great advisor and advocate, a wonderful communicator, a straight talker, and you have done it all with warmth and often with fun! Thank you sincerely from both of us.

Residential landlord
Canterbury

estate block management

My fellow Directors and I feel we must thank you for all your help and support during the past few years. We are conscious of the fact that our building has been very demanding on you during this time but it is to your credit that you have steered us through some very difficult times. As you know we consider our property to be a desirable residential complex, well managed, well maintained and well financed and that this is due mainly to your expertise. We should also like to thank you for your help and support last night at our AGM it is very reassuring to have you at our side on these occasions especially when difficult or obscure questions are fired at us. We are very appreciative of your help and professional guidance.

student lettings

I want to thank you for everything this year! You were an amazing agent and I’m really grateful for all your help and kind words. I hope to meet more professionals like you in my future accommodation struggles.

Student, Canterbury

estate block management

Just to say my experience with Caxtons even for the short period I’ve been speaking with you and your team has been excellent and I suspect the complex will be in good hands going forward.

estate & block management

Just a few words to say thank you to you and all staff at Caxtons for the continued
first class service that is given to Leaseholders and tenants.

I would always recommend Caxtons to anyone who asked me for a local managing agent.

commercial property management

Recently I was transferred to a new Trainee Commercial Property Manager Ms Leah Faulkner, l can honestly say she has been very helpful with dealing with the properties she manages on behalf of myself and family, either by phone or by text and if required to do so, site visits. Caxtons accounts department also keep me informed by regularly sending statements and other paperwork in connection with the properties she manages.

Landlord, 94/100 Dartford Road

history

My family have been clients of Caxtons (and its earlier incarnations) for well over 100 years. In fact, I believe that my paternal great-grandmother was a client of John Porter’s father. I can really only speak for myself but am happy to confirm that I have had nothing but courtesy, efficiency and promptness in all my dealings with the firm; and hope that our connection will continue for a very long time to come.

William Meakin
Grant Saw Solicitors LLP

residential lettings

Can I take this opportunity to thank you for all your help so far. A wonderful company to deal with and we appreciate all you are doing for us in our new home.

Charles White, tenant
Rochester

commercial agency

We have worked closely with Caxtons for over 20 years. During that time we have always found them to be both efficient and a pleasure to work with. As our property managers, we appreciate how they balance working alongside our organisation as part of our management ‘team’ whilst equally maintaining the balance of a professional independent advisor. Their broad experience through many sectors of the property industry means that they are our first port of call for any issue that may arise. We are looking forward to working together for another 20 years!

Andrew Billings, Director
The Billings Group

student lettings

Dear Caxtons, it was a pleasure to have your support throughout our university experience, we are really happy to have chosen you as our letting agents. We could always rely on you for support especially if we had any problems. We have had the house professionally cleaned (all rooms).
Thank you for everything.

Students Izzy & Irina, Canterbury

valuation & lease advisory

I wanted to thank you for the brilliant service you have provided from day 1, it really is appreciated. When trying to find a surveyor I found the whole process very confusing with varying levels of service, some outrageous costings and some who wanted me to organise the elevated platform myself and find someone qualified to use it! If ever asked I would recommend you, and we will definitely use you again in the future if we require anything further.

Commercial unit owner
Swanley

estate & block management

I feel privileged to live in a building as unique as this. Surrounded by history, a glorious golf course, golden sands, a brilliant local pub, and a delightful community too as one of my fellow owners put it. The flipside is that it takes a lot of work to manage a listed property on such an exposed location, and sometimes that can become overwhelming. I’m very happy that we have found Caxtons to support us, as they bring an experienced team and genuine passion for the place. I feel comfortable that with a focus on quality and the long term, with Caxtons we can maintain the Castle as a great place to live, and an important and much-loved local landmark.