testimonials

My family have been clients of Caxtons (and its earlier incarnations) for well over 100 years. In fact, I believe that my paternal great-grandmother was a client of John Porter’s father. I can really only speak for myself but am happy to confirm that I have had nothing but courtesy, efficiency and promptness in all my dealings with the firm; and hope that our connection will continue for a very long time to come.

My fellow Directors and I feel we must thank you for all your help and support during the past few years. We are conscious of the fact that our building has been very demanding on you during this time but it is to your credit that you have steered us through some very difficult times. As you know we consider our property to be a desirable residential complex, well managed, well maintained and well financed and that this is due mainly to your expertise. We should also like to thank you for your help and support last night at our AGM it is very reassuring to have you at our side on these occasions especially when difficult or obscure questions are fired at us. We are very appreciative of your help and professional guidance.

As clients we are happy with your current provision for the Block, Public Liability & Directors & Officers insurance. There is a professional valuation (Reinstatement Cost Assessment) carried out every three years, which calculates the declared value for the block. We are pleased that this includes a provision to completely rebuild the block, and to re-house all Leaseholders for the duration of the re-build. We can also confirm that we are happy with the service provided by Caxtons’ insurance department.

We really appreciated your explanation on Friday of the comparisons between the quotes, and your personal involvement to negotiate a reduction. These things are not fully understood by us and it is really reassuring to have your help and expertise.

We have used Caxtons for a number of years to manage our rental property. They have always found very suitable clients in the past. We have now just completed a refurbishment with help from them, & have used Caxtons again. We are so pleased that they have now found the ideal tenants who meet our requirements.

I am so impressed with Caxtons, you always deal so promptly to any queries I have. Thank you

Duncan Reeves and the whole Caxtons Canterbury Student Lets team are superb. As a landlord experiencing issues with my student let property recently, they have been incredibly efficient at coordinating repairs, communicating progress with me, and liaising with tenants and neighbours. Caxtons are extremely professional: they manage all HMO compliance, and undertake detailed inventory, check out, and photographic records. They support students throughout their tenancy, dealing promptly with any concerns and to ensure good property management. I highly recommend them for both landlords and tenants.

Sarah is a devoted professional who works smart and effectively to conclude any matter as quickly as possible. Her attention to customer satisfaction is a breath of fresh air in such a fast-paced industry. From the moment we contacted Caxton’s to the point we moved into our dream home, Sarah was devoted to making the process as quick and painless as possible.

I wanted to thank you for the brilliant service you have provided from day 1, it really is appreciated. When trying to find a surveyor I found the whole process very confusing with varying levels of service, some outrageous costings and some who wanted me to organise the elevated platform myself and find someone qualified to use it! If ever asked I would recommend you, and we will definitely use you again in the future if we require anything further.

Thank you so much for your email and also for your quick response to my issues raised. I am extremely impressed with the time scale in which it has taken to sort the issues.

Recently I was transferred to a new Trainee Commercial Property Manager Ms Leah Faulkner, l can honestly say she has been very helpful with dealing with the properties she manages on behalf of myself and family, either by phone or by text and if required to do so, site visits. Caxtons accounts department also keep me informed by regularly sending statements and other paperwork in connection with the properties she manages.

I want to thank you for everything this year! You were an amazing agent and I’m really grateful for all your help and kind words. I hope to meet more professionals like you in my future accommodation struggles.

Caxtons has managed my student property portfolio for many years. I have been consistently impressed with the personnel and professional level of service that is provided by all members of the student team. I am aware that they manage numerous properties for many landlords and yet, whenever I have a query, they are aware of the situation regarding my property and make me feel like a valued client. I look forward to working with Caxtons for many years to come.

We have used Caxtons professional services for many years, for both valuations and building works project management. The service we have received has always been first rate, with Caxtons staff working with us to ensure their reports contain all the information we require.

Caxtons has provided a first class student letting service, which I think is fair to both tenant and landlord. The team is efficient and has ensured that tenants are selected in good time and respect the property they are renting. Based on my experience I would highly recommend Caxtons as a student letting agent.

Friendly, helpful and kept me informed along the way. Fees were very reasonable and overall great service. Would definitely recommend…

Dear Caxtons, it was a pleasure to have your support throughout our university experience, we are really happy to have chosen you as our letting agents. We could always rely on you for support especially if we had any problems. We have had the house professionally cleaned (all rooms).
Thank you for everything.

I just wanted to put on record my response in dealing with your colleague Nancy Momah. I was delighted by her highly efficient response to my query. I do not attend the Castle’s meetings as we have had little faith over the past few years in the previous management agency and steering committees. I took your advice and emailed your Block Management hub with a query, expecting the usual poor response if any, but Nancy Momah responded quickly with all the information I required, as I said to her if this is an example of your agency’s professionalism then all the residents of the Castle will greatly benefit. It may even start to resurrect my faith in how the Castle is managed.

Thank you very much for your extremely prompt action over this matter after my phone call this week. Your maintenance man Steve did an excellent job and the photos were most helpful. The rotten sidepiece of the canopy was heavy and fell off without warning a few months ago. I was afraid that the other side might also fall off and possibly even injure someone.

I was thoroughly impressed by the quality of the service I received from Caxtons. Sarah made my whole experience a pleasure. I can only say positive things. I was impressed by all aspects of the process. Friendly and professional, no problems.

We wanted to thank you for all the help, support and guidance you have given us over the last few years running The Living Cafe. You were always there at the end of a phone or email and a wealth of knowledge! It was very reassuring for us at all times especially during the pandemic. We are also very grateful to you for helping to speed things along with the sale and enabled us to complete before Friday as anticipated.

We have worked closely with Caxtons for over 20 years. During that time we have always found them to be both efficient and a pleasure to work with. As our property managers, we appreciate how they balance working alongside our organisation as part of our management ‘team’ whilst equally maintaining the balance of a professional independent advisor. Their broad experience through many sectors of the property industry means that they are our first port of call for any issue that may arise. We are looking forward to working together for another 20 years!

Just to say my experience with Caxtons even for the short period I’ve been speaking with you and your team has been excellent and I suspect the complex will be in good hands going forward.

We cannot thank you enough for all that you have done for us! You have been a great advisor and advocate, a wonderful communicator, a straight talker, and you have done it all with warmth and often with fun! Thank you sincerely from both of us.

Can I take this opportunity to thank you for all your help so far. A wonderful company to deal with and we appreciate all you are doing for us in our new home.