commercial property management

Caxtons’ commercial property management team provides a comprehensive commercial property management and asset management service. With offices based across Kent, we can provide you with the best professional, local, and regional expertise and knowledge.

advising property
investors anddevelopers

unparalleled advice for investors and owners

We are proactive with both tenants and owner-occupiers, establishing good relationships and management practices across all types of commercial properties in Kent and across the South East.

 Our clients, as owners of single or multi-let commercial premises, can rest assured that our specialist commercial property management team will look after their property to capitalise on their investment and ensure maximum returns.


our service includes:

  • Raising and submitting demands for and collection of rent, insurance premiums, service charges, ad-hoc costs and other payments due from tenants
  • Dealing with arrears, including overseeing enforcement officers, forfeiture, pursuing guarantors, legal proceedings and other methods of arrears recovery
  • Preparing regular client management accounts detailing all income and expenditure
  • Dealing with routine management enquiries from tenants
  • Coordinating routine repair and maintenance works
  • Managing building maintenance and service contracts including re-tendering programmes
  • Overseeing major building, repair, or refurbishment works and appointing and coordinating third party specialists where required
  • Ensuring tenants compliance with lease covenants, through periodic management inspections, including addressing breaches of covenant and coordinating further action where required


Our experienced staff deal with a range of commercial property in Kent, spanning the main sectors of retail, offices and industrial as well as restaurant and leisure properties, development sites, and more niche premises such as GP surgeries, children’s nurseries, and even garages, parking spaces and storage containers.  For anyone interested in buying commercial property in Kent and the South East, Caxtons can also assist with undertaking acquisitions, advising you from an initial search through to completion of the deal.

  • Overseeing property health and safety and other statutory requirements
  • Maintaining up to date property and tenancy records and managing key landlord and tenant dates
  • Overseeing landlord and tenant transactions (i.e. lease renewals, rent reviews etc.) in conjunction with our valuation and lease advisory department and coordinating third party specialists in this respect
  • Administering service charges including producing annual budgets and year end certificates
  • Liaising with client’s solicitors on legal issues
  • Running management companies including the keeping of company registers and issue of shares
  • Administering building and other types of property related insurance, as well as overseeing claims and remedial works required

Charlotte Laherty

BSc (Hons) MSc MRICS
Director, Head of Commercial Property Management

T: 01474 531750
E: [email protected]

Neil Chatterton

Managing Director

T: 01474 531757
E: [email protected]

trustworthy and approachable

Our staff are trustworthy and approachable specialists for whom strong relationships and providing excellent service really matter. We are proud that Caxtons’ brand is synonymous with good quality property expertise, best practice, and a warm, personal approach. We’re never afraid to go that extra mile to ensure a job is done properly, something that shows through our long-standing clients, repeat business, and the recommendations and testimonials we receive.

To keep apace of advice from sector bodies and best practice, Caxtons is a member of:

  • Royal Institution of Chartered Surveyors (RICS)
  • Association of Residential Letting Agents (ARLA)
  • Association of Residential Managing Agents (ARMA)
  • Tenancy Deposit Scheme (TDS)
  • National Approved Letting Scheme (NALS)
  • UK Landlord Accreditation Partnership
  • London Landlord Accreditation Scheme


Caxtons is also regulated by the Financial Conduct Authority (FCA).

As a member of RICS and ARLA, Caxtons is bound by strict client accounting regulations, rules of ethical conduct and codes of practice, ensuring:

 For advice and more information, please get in touch with our Kent commercial property management team, who will be happy to discuss your requirements.

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the problem:

A longstanding Caxtons’ client acquired a new property investment in the Kent coastal town of Deal. This presented them with an attractive return from a mixed use commercial building, let to a mix of national and local tenants, and situated in a prime position in the town centre.

The former owner of the building had long neglected the repair and maintenance of the property, leaving it in need of a comprehensive restoration programme.

Many of the tenants were aggrieved by the condition of the building, as it had begun to impact on their

premises internally, and also created a negative image for their businesses. Our client was also concerned about the longer-term damage being caused by the continued neglect, including the impact on the reversionary value of their asset.

the solution:

Having been appointed to deal with the management of the property, with our client’s agreement we immediately instructed a building surveyor from a trusted local firm to prepare a schedule of the remedial works needed to bring the property into full repair.

We carefully reviewed each of the tenant’s leases to ascertain our client’s liability for repair of the common parts and the structure of the building, and also their ability to recover the cost of this. Whilst we noted that there was a provision for a service charge, which would allow us to recover the costs from tenants, we also noted that some of them had capped service charge contributions, meaning they were only obliged to pay a limited amount each year.

We consulted with the tenants about the extent and cost of the works required, which were likely to exceed their normal service charge contributions, and would therefore need to be demanded from them as interim or balancing charges. The tenants expressed concern that this could impact their cash flow.

To overcome this difficulty, we worked closely with the building surveyor to devise a programme of works to the building, which would be undertaken in two phases: phase one would include immediate and urgent works required to prevent further deterioration of the building; while phase two would deal with non-urgent but still essential work, such as redecoration. 

The phases were scheduled to be undertaken across two separate service charge years, ensuring that all costs could be recovered, and preventing each phase from individually exceeding the caps on the tenants’ service charge contributions.

We had successfully devised and managed a significant programme of remedial works which prevented further deterioration to the property and impact on the tenants’ businesses, addressing urgent works immediately, and those less pressing at the next available opportunity.

This satisfied our client’s requirement to preserve the capital value of their investment and ensure their tenants were appeased, whilst still being able to

recover 100% of the cost of the works. It also meant the tenants were provided with significantly improved business conditions, with minimal impact on their cash flow.

The improved condition of the building brought the added benefit of making it less of an insurance risk and Caxtons’ Insurance department were able to secure wide ranging insurance cover at the most competitively priced premium, bringing further cost savings to the tenants.

commercial property management

We wanted to thank you for all the help, support and guidance you have given us over the last few years running The Living Cafe. You were always there at the end of a phone or email and a wealth of knowledge! It was very reassuring for us at all times especially during the pandemic. We are also very grateful to you for helping to speed things along with the sale and enabled us to complete before Friday as anticipated.

Patrick and Marion Letham
Commercial tenants

commercial property management

Recently I was transferred to a new Trainee Commercial Property Manager Ms Leah Faulkner, l can honestly say she has been very helpful with dealing with the properties she manages on behalf of myself and family, either by phone or by text and if required to do so, site visits. Caxtons accounts department also keep me informed by regularly sending statements and other paperwork in connection with the properties she manages.

Landlord, 94/100 Dartford Road