Tamsyn Muller was full of excitement and expectation having been offered an unconditional place to study for a postgraduate degree at the University of Kent at Canterbury.

Being well organised, she found and secured accommodation in Tyler Court, university accommodation that was being marketed by Caxtons Student Lettings department in Canterbury. She paid an administration fee, completed her tenancy agreement form and was just waiting for the day she would move in.....

However, soon afterwards, the University of Kent contacted Tamsyn to say that, due to an administrative error, she had been accepted without being interviewed – which was against protocol. An interview was organised for the third week of August and unfortunately Tamsyn was told that the university had decided not to offer her a position on the course.

This was an obvious blow and not only did it throw her plans for 2018/19, but meant that she would no longer be relocating to Kent and didn't need the accommodation she had organised.

She immediately contacted Caxtons Student Lettings in Canterbury to let them know of the situation and offered to send documentation as evidence her tale of woe. She requested they withdraw her tenancy form and put the

property back on the market. Even though the error was on the part of the university, not hers, she imagined that the pre-paid admin fee – used for work involved in referencing, tenancy preparation and other such activities - was lost.

This is when Samantha Collins, who works in Caxtons Student Lettings, took the problem to Duncan Reeves, the head of the department, and questioned just what they could do for Tamsyn, who had experienced enough misery already.

The outcome was that Tamsyn's admin fee was refunded in full and the property was put back on the market without further ado. She was so delighted that she wrote:

Hi Samantha,

That is truly amazing news, I'm so grateful for all the help and understanding I've received from you and the Canterbury office

Hugely appreciated.

Best wishes,


And the moral of this tale – some Letting Agents have big hearts.

caxtons doors

For most property companies, 2016/17 proved to be a slow year with unease and uncertainty following the Brexit 'out' vote in June 2016. Caxtons was no exception to this.

However, for Caxtons, one of the largest independent firms of property consultants in Kent, Medway and across the South East, 2017/18 proved to be an exceptionally good year – in fact the best year ever.

Caxtons is a property company that embraces many diverse aspects of the sector, including residential and student lettings, commercial lettings and sales and all facets of professional property services, and we always factor in that some departments will outperform others. However last year, thanks to a pretty buoyant commercial market, most departments performed really well. That performance spanned Commercial Agency, Insurance and Professional Services in particular.

To demonstrate this, profit, as a percentage of turnover, increased by in excess of 116% on the previous year. A testament to the hard work of our 100 staff members located in offices across Kent.

But we are not complacent and have no doubt that 2018/19 will be challenging and with many 'unknowns'.

Neil Chatterton, Managing Director said "Some of the known issues that will impact us in the coming year include the impending tenant fee ban that will affect our residential lettings and management departments, DE (Depart Europe) Day on 31st March 2019 and the threat of another potential interest rate increase. But we know that there will be other trials ahead.

"Property is repeatedly affected by economic uncertainty and change and this often, if not always, presents externally as a downturn in activity and internally as a lack of professionals training and entering the sector at graduate level. Inevitably both impact on businesses like ours. An extreme example of the shortage of talent is with building surveyors, where the industry in general is suffering greatly from a lack of experienced surveyors as well as new entrants to the property sector - and Caxtons is not exempt.

"So, in order to thrive we must continue to provide an excellent service to our clients, make ourselves even more attractive as an employer, and nurture our staff whilst paying attention to their personal development."

neil chatterton 7159 SQU

Neil Chatterton, Managing Director

Six months after the launch of the latest Kent Property Market Report, Mark Coxon, head of commercial agency and one of the authors of the 2017 report, shares an update.

Industrial sector

The last 18 – 24 months has seen the greatest increase in both land values, industrial rents and investment yields, which are now higher or have hardened when compared with pre-recession 2008.

Industrial investment market

The amount of money being invested into the sector by UK pension funds and overseas investors is at an hiatus where yields on multi-let industrial estates are now reaching 4%, the lowest they have been. Similarly, single let sheds are seeing yields in the order of 5%, the disparity due to the risk in taking on one single asset.

What is true throughout the South East and not only in Kent, is the lack of investment stock. Primarily, investors have nowhere to put their money if they do sell. Coupled with a lack of development over the last 10 years this had led to little availability.

Industrial land values

Although there is a lack of land to actually build in Kent, land values have similarly risen to a level not seen before. In Dartford, for example, land values are now at £1.5m per acre; and moving further east Rochester is now off £650,000 per acre. Sittingbourne has lagged behind but is trading at £450,000 per acre, which is a 10% increase over the last 6-months but is seen as good value. Closer to the M25, Sevenoaks is at £1.5m per acre. East Kent has seen little increase due to relative lack of occupational demand.

Industrial Market

The county's existing stock has eroded with the increase in pre-let activity. We have seen the London Medway Park in Rochester letting over 600,000 sq. ft. over the last two years. Speculative construction is currently evident in Belvedere with over 200,000 sq. ft. within 3 buildings having recently been built.

The self-storage and trade counter market has also come back - the former finally putting behind them their recession driven reluctance to move beyond the M25.

Where the buoyant residential sector is crossing over and affecting the industrial market is on deals from house builders acquiring sheds and land to store product for their modular home concepts. Berkeley Homes have purchased 10 acres in Northfleet to construct a modular build facility, and other similar developments are planned elsewhere in the county.

Office sector

Kings Hill and Crossways Business Park are seeing some demand for the larger floor plates, but the majority of activity countywide is below 5,000 sq. ft. Gillingham Business Park has, for the first time in its history, been near to 100% let.

Town Centre offices

Business parks

Sevenoaks and Bromley are leading rental levels at £30 per sq. ft. Other centres such as Chatham Maritime are yet to see any significant lettings this year. The east of the county, in particular Ashford, has had a few successes with Ashford pre-letting an entire floor of the Quinn development-Connect 38 - the first new town based office development in Kent for approximately 20 years. Discovery Park's new owners are in the process of applying for planning permission to extend the park. Some local towns are still struggling with substandard stock, although due to Permitted Development rights, much of this has been lost to residential.

Business Parks

Office investment

There is little to report on the investment market due to lack of stock. What has been on the market has needed a robust occupational story to catch the investor's eye, but sadly Kent office investment does not always attract the major funds. The former Chambros House is under offer to the NHS with secure income off 7.5%; two offices at Eureka Business Park - 200 and 210 - are available at 8.6%; this follows the sale of Units 110 and 120 Trinity House to the London Borough of Bromley in April last year at 6.16%.

Office investment market


The picture wouldn't be quite complete without a brief comment on retail. The high street always loses to out of town retail centres, but actually continues steadily, though fortunes are very much town specific. The latter are all performing well with very few voids. Most noticeable lettings include the St James Retail and Leisure Development in Dover where the Food Warehouse, part of the Iceland Group, have acquired.

With a host of Company Voluntary Arrangements (CVAs)and administrations, most towns will be affected by an increase in stock, although these retailers have always picked good locations within the high street so re-letting may not be so much of a problem. There are few investment transactions, but high street retail is still reaching around 4% for good covenants and long leases.

Other sectors

Other sectors such as out of town retail, hotel, and the food and non-food sectors are all desperate for well-located sites. Similarly local authorities are actively looking for sites to accommodate their D1 school requirements. Sites for motor dealerships are also hard to come by, although Jardine's has just acquired 3.5 acres, which fronts the A26 at Tonbridge, for a new facility.

The funds and private equity companies continue to pile into emerging sectors including accommodation for students, where Deutsche Finance Ltd has purchased Canterbury Student Manor. The Care home sector has had similar success with Legal & General acquiring in Leeds Village at Ledham Farm.

Caxtons is hoping for another 12–18 months of a good and stable market before one or two drawbridges have to be pulled up, following the UK's exit from Europe, but who can actually predict what the Brexit effect will be?