residential management
sales & lettings

For property owners seeking a more intelligent approach to residential property management, sales and lettings, Caxtons provides an exceptional full service.

taking the
out of property

Caxtons is one of the largest independent firms in Kent, offering tailored advice and bespoke solutions

We provide an efficient and effective lettings and property management service in Kent and the south east.  Our sales service, is for the exclusive benefit of Caxtons’ existing landlords and investment clients.

Whether you are the landlord of a single buy-to-let or have numerous properties in your portfolio, we provide tailored advice designed to meet each client’s specific requirement.

Caxtons is one of the largest independent firms, based in the region, of chartered surveyors and experienced, qualified property managers who are members of the Institute of Residential Property Management (IRPM), Associates of The RICS and Chartered Institute of Housing (CIH).

There is always someone on hand to offer expert advice.

We appreciate how confusing it can be to stay abreast of new legislation and regulations that impact landlords, let alone decipher the jargon and legalese that often surrounds the finer detail and implementation. We fully understand both landlord and tenant obligations.

For advice and more information please get in touch with the residential property team who will be happy to discuss your requirements.

Debbie Pennell

MARLA Associate Director, Head of Residential Management & Lettings Tel: 01634 380019 Email: [email protected]

residential lettings services

Our residential letting experts are professionally qualified and receive regular training to ensure they are up to date with the constantly changing legislation and the latest developments across the property market.

We analyse market rentals, economic conditions, landlord obligations and current legislation. Each is considered before a tailored plan is developed and submitted to you, the client.

We will proactively market your property to ensure maximum exposure and prospective tenants are interviewed and accompanied when viewing properties. Credit and county court judgement checks are undertaken.

By finding the right tenant at the right price to care for your residential letting and providing a management service in a simple, straightforward manner, Caxtons will help you preserve the investment of time and money you have already committed to your property.


We understand letting your property is not only a financial, but also an emotional investment. We will treat your property with care.

Our residential lettings services include:

  • initial rental appraisal
  • accompanied viewings
  • preparation of inventory
  • tenancy agreement and check-in
  • day to day property management and administration
  • rent collection and monthly statements of account
  • initial gas safety check
  • energy performance certificate
  • electrical certificates
  • tenancy Deposit Scheme administration
  • insurance renewal and claim handling
  • payment to HMRC for Non-Resident landlords
  • tenant check-out
  • periodic property visits including void period

looking for something else...

residential property management services

Our residential property management division handles a wide-ranging portfolio of properties, and acts for clients in Kent, Outer London and the South East. We believe that the importance we attach to building long term relationships with owners who require residential property management, has been fundamental to the retention of so many of our clients over the years.

Whether you need full management, or simply wish to draw on some of our services, we can adapt to accommodate your particular requirements.

Caxtons’ property management services include:

  • managing the property on a day-to-day basis with quick and easy repair reporting for residents
  • rent collection and arrears recovery using specialist local solicitors
  • obtaining and ensuring compliance with fire, general health & safety, and other statutory risk assessments
  • instructing and paying suppliers and service providers


  • specifying and handling major repair, redecoration and other cyclical works
  • residential rentals rent reviews
  • providing building and other property related insurance
  • portfolio enhancement and investment purchases
  • preparation of evidence for, and attendance at, court and First-tier Tribunals
  • insurance renewal and claim handling
  • a dedicated block management department

The property management team is supported by an established accounts team with exacting service standards to ensure day-to-day enquiries are promptly dealt with to deliver accurate, transparent accounting. Our in-house accounts team is made up of experienced, qualified accountants and support staff.

residential sales, a service exclusively for existing clients.

Caxtons are regularly approached by landlords who would like to sell or increase their property portfolio, recognising this need we are delighted to offer a new dedicated sales service.

Caxtons offer the unique ability to match properties for sale with landlords and investors who are seeking to increase their property portfolio, whilst providing a full marketing service that you would expect to receive when selling a property. Ideally the sale will progress with tenants in-situ to the benefit of all parties involved.

With unrivalled local knowledge and 20+ years of experience in residential lettings Caxtons are ideally placed to advise both new and established landlords and assist those who want to retire or exit from the lettings market.

The sales service is for the exclusive benefit of Caxtons’ existing landlords and investment clients.

Caxtons’ residential sales service includes:


  • Informed market appraisal
  • Tailored marketing
    • Photos
    • Floor plan
    • EPC
    • Property portals – On the Market / Zoopla
  • Viewings
    • Accompanied viewings to ensure your property is showcased professionally.
    • Constructive feedback
  • Sales progression
    • Liaising between buyers, sellers, and solicitors to assist every transaction.

the problem:

Caxtons manage a 2 bedroomed semi-detached property in a lovely location in Higham that had had sitting tenants for many years paying a registered rent of just £390pcm.

The low rent and poor decorative condition of the house meant our clients return on his investment was limited.

the solution:

Once it became vacant, in order to maximise his investment we advised our client that the property should be extensively refurbished and we would then be able to let at a full market rent. 

We undertook the project from beginning to end which included preparing a schedule of works, obtaining all necessary estimates, and liaising with contractors. 

We kept our client informed at every stage of the project and advised on enhanced achievable rent. The end result was a beautifully restored house. We moved a new family in and achieved a rental income of £900pcm

for peace of mind

Unfortunately, every year, unregulated residential letting and property lettings management companies cost Britain’s landlords thousands of pounds. Kent residential lettings and Kent letting agents in general are no better than in other areas of the UK.

These agents do not have protective measures or good working practices in place to secure their clients’ money and property, and often don’t adhere to legislation and regulation governing letting and managing agents. Nor do they provide advice to landlords on the statutory obligations that they must abide by when undertaking the letting or property management of any residential home.

As a member of RICS and ARLA, Caxtons is bound by strict client accounting regulations, rules of ethical conduct and codes of practice, ensuring:

To keep apace of advice from sector bodies and best practice, Caxtons is a member of the Royal Institution of Chartered Surveyors (RICS), a member of the Association of Residential Letting Agents (ARLA), the Association of Residential Managing Agents (ARMA), the Tenancy Deposit Scheme (TDS), the National Approved Letting Scheme (NALS), the UK Landlord Accreditation Partnership, the London Landlord Accreditation Scheme and is regulated by the Financial Conduct Authority (FCA).

Caxtons holds Professional Indemnity Insurance (currently £5m)

We have a government approved Tenancy Deposit Scheme (TDS) in place to protect tenants’ deposits so that in the unlikely event that things go wrong, our clients are able to seek redress through an approved ombudsman scheme.

recently added residential properties

residential property management

We cannot thank you enough for all that you have done for us! You have been a great advisor and advocate, a wonderful communicator, a straight talker, and you have done it all with warmth and often with fun! Thank you sincerely from both of us.

Residential landlord

residential property management

Friendly, helpful and kept me informed along the way. Fees were very reasonable and overall great service. Would definitely recommend…

Ms Booysen, landlord

residential property management

We have used Caxtons for a number of years to manage our rental property. They have always found very suitable clients in the past. We have now just completed a refurbishment with help from them, & have used Caxtons again. We are so pleased that they have now found the ideal tenants who meet our requirements.

Residential landlord