Residential Property Testimonials

As you may know I have recently become chairman. During the transition, as well as me having to take the AGM at short notice, Emily has been supportive, organised and unflappable. The AGM was quite exciting!

We had our first directors meeting today and, again, Emily made that meeting easy for me by having answers, anticipating questions and putting up with my, somewhat, belated queries and worries. During the meeting and, outside of it, fellow directors said how impressed they were by Emily and I was asked to relay these feelings to Caxtons management. And I wholeheartedly agree.

We are lucky to have Emily as our property manager.

Dear Natalie ...I want to thank you for everything this year! You were an amazing agent and I'm really grateful for all your help and kind words. I hope to meet more professionals like you in my future accommodation struggles.

Kind regards, Sam

Many thanks for all you have done for our estate – you have restored my faith in property managers and I know Stour Mill will be in (continued) safe hands with you.

Sylvia and Jim Fairley

Sarah is a devoted professional who works smart and effectively to conclude any matter as quickly as possible. Her attention to customer satisfaction is a breath of fresh air in such a fast paced industry. From the moment we contacted Caxton's to the point we moved into our dream home, Sarah was devoted to making the process as quick and painless as possible. She is an asset to the business.

Amelia, thank you so much for your invitation to the Caxtons' Landlords' Residential Lettings : Update 2018 - it was first rate and great to get an overview from speakers at the top of their field.

In particular your presentation was very clear and easy to follow. Please convey our thanks and appreciation to all at Caxtons.

I am so impressed with Caxtons, you always deal so promptly to any queries I have. Thank you.

As a Director I have worked along side Caxtons for over 8 years, during which time Maurice O'Connor has been the Property Manager who has assisted us in looking after our beautiful building, built in 1890 in a conservation area and of major historical and architectural interest. This building is very demanding of time and money.
Maurice regularly organises and supervises necessary works and often 'calls in' to oversee on-going work. He also assists with the financial day to day running of the building as well as assisting us at our Annual General Meetings. He has always been available by phone or e-mail to advise on all matters associated with the running of such a building. W Gibbs.

Caxtons - I think your management of the estate is excellent. I have spoken to others (not from Saxon Park) who are using alternative management providers - they agree that your management company and service is better than theirs....

I would like that thank the staff at Caxtons (Block Management) for the first class service that they offer all the residents at Saxon Park and would like to wish you and everybody a very happy Christmas and a prosperous 2018.

Chris, just a quick note to say thanks very much for all your efforts over the past few months.

It has been a difficult time for us due to the tenants not paying, however we have been impressed by your professionalism, quickness of response and tenacity in helping us finally gain access. I really appreciate it.


This may be unexpected but I'm led to write to you due to the way Jean Rasho has dealt with a matter that could have potentially have been an issue for my (block management) client.

I take this opportunity to just say that she is a credit and went beyond the call...thank you and your company for the professionalism of your staff.

We have used Caxtons for a number of years to manage our rental property. They have always found very suitable clients in the past. We have now just completed a refurbishment with help from them, & have used Caxtons again. We are so pleased that they have now found the ideal tenants who meet our requirements. Thanks to Sarah for all her help, she kept us informed, answered all our queries & is always friendly & professional.

Amelia is friendly and efficient. I fell in love with the property we are about to move in to and constantly emailed Amelia to enquire whether it was still available. She was helpful and really worked hard for us to enable us to obtain this property, which we cannot wait to move into. Thank you Amelia....

I was thoroughly impressed by the quality of the service I received from Caxtons. Sarah made my whole experience a pleasure. I can only say positive things. I was impressed by all aspects of the process. Friendly and professional, no problems.

Dear Caxtons, it was a pleasure to have your support throughout our university experience, we are really happy to have chosen you as our letting agents. We could always rely on you for support especially if we had any problems. We have had the house professionally cleaned (all rooms).

Thank you for everything.

Dear Pat - we cannot thank you enough for all that you have done for us!  You have been a great advisor and advocate, a wonderful communicator, a straight talker, and you have done it all with warmth and often with fun!  Thank you sincerely from both of us.

Fantastic ... Thank you Kelly and Sarah.  Can I take this opportunity to thank you for all your help so far.  A wonderful company to deal with and we appreciate all you are doing for us in our new home.

Friendly, helpful and kept me informed along the way.  Fees were very reasonable and overall great service.  Would definitely recommend ...

Very helpful andfriendly.  Both my fiancé and I have found the service to be exceptional.  We were given first choice on the property and were sent all relevant paperwork very quickly.  The property was removed from the website very quickly also, which helped to reassure us that it was ours.  Another agent kept on marketing the property and eventually chose someone else, after offering to us.  Caxtons did not do this.

Excellent service from start to finish.  I cannot rate Sarah highly enough.  She was very helpful from the start.  I would definitely recommend Caxtons.  The fees were a fair price for a good job done.

This is to let you know I have sold this property and my ownership ends on July 17th.  I thank you for the excellent care you and your company have provided over the several years that you have been managing my properties.  I will really miss our little chats.

Ronnie and I wanted to thank you for great assistance this year, we both agreed that we never dealt with a better agent than Caxtons.

Many thanks and I very much appreciate your advice - I think it has been the most unbiased, thorough and wise I have received during my tour (research) of 6 agents yesterday.

Mr Formis contacted Caxtons with a view to purchasing in Canterbury once he had sold properties in Oxford. Initial advice was conducted by email and, having sold and purchased, Mr Formis asked for further guidance on property management and rental values. His testimonial is in response to that advice.

23rd April 2015

I would like to say a HUGE thank you Amelia for everything you did for me and Tiffany, you were a great help and a true hero! You made a stressful time very easy to get through, you are a true asset to Caxtons!

We have been renting for several years and the staff at Caxtons have been the best we have ever dealt with.

Thank you.

We would all like to thank you and your colleagues for the friendly, helpful and efficient ways that they have shown us.  It is always a  pleasure to ring and speak to any of you - and that really goes a long way with us.

Caxtons has managed my student property portfolio for many years. I have been consistently impressed with the personnel and professional level of service that is provided by all members of the student team. I am aware that they manage numerous properties for many landlords and yet, whenever I have a query, they are aware of the situation regarding my property and make me feel like a valued client. I look forward to working with Caxtons for many years to come.

Caxtons has managed a student letting on our property since 2005 and the team has managed to fully let the property with no gaps during this period.

We have had a good service from the various members of the team and have found them helpful when we have had to engage trades people to carry out any repairs necessary. We have always been informed promptly of any problems either with the running of the property or if delays will occur in student payment. 

With the experience and relationship Caxtons has with the University and student environment we would have no hesitation in recommending them to manage properties professionally.

Caxtons has provided a first class student letting service, which I think is fair to both tenant and landlord. The team is efficient and has ensured that tenants are selected in good time and respect the property they are renting. Based on my experience I would highly recommend Caxtons as a student letting agent.

I came to Caxtons when we bought our first student house in Canterbury in 2003.  Acting on their advice, we renovated and complied with all regulations ensuring Caxtons was able to find tenants easily.  We grew to have eight rental properties, and thanks to Caxtons, have never had a void period.

I have always been guided by their excellent, friendly, and accessible team and have benefited from their thorough knowledge of the local market.  Whilst assisting with occasional rental arrears, disputes, and one trashing, Caxtons has provided a solid back-up of practical support and encouragement which is invaluable and ongoing.

I would not have been able to handle all the properties as a novice landlord without their professional support.  Having had some dealings with two other local companies, I would wholeheartedly endorse Caxtons as the best letting agent in Canterbury.

As a Landlord I find it very reassuring to know that my student properties are being well managed by your Student Lettings team in Canterbury.  My husband and I can travel abroad in the certain knowledge that the houses, and tenants, are in safe hands.

We have always received a helpful and polite response from the Students Lettings team and their liaison between ourselves and the students has been first class.

Any works necessary to our properties have always been arranged promptly and efficiently taking advantage of their contacts with a wide range of contractors.

I have used the full management services of Caxtons for some years now and they continue to do a very professional job regarding both student lettings and the purchase of suitable property for such lettings

Prospective tenants are fully checked out and guarantees obtained and the rental rates appear satisfactory. Detailed statements and supporting invoices for expenditure are sent quarterly and all monies due are paid directly into my appropriate bank account.

I am fully informed regarding any repairs that become necessary from time to time and for major matters proper quotes are obtained for me to evaluate. Tenants' deposits are handled correctly in accordance with legislation as are the gas and electrical certificates.

I visit the properties at least twice per year with a member of Caxtons' staff in order to see what needs doing and to discuss what repairs -if any - are down to the tenants.

I also insure the properties through Caxtons.  All in all a first class service.

We have been using Caxtons for 14 years as our agent for the properties we own in Canterbury. Caxtons source suitable tenants, deal with guarantors, deposits under the Tenancy Deposit Scheme and tenancy agreements. They also deal with all utility companies which is an absolute blessing as they can be the bane of anyone's life. Caxtons carry out periodic inspections to make sure the properties are being well looked after and collect the rents which makes life much easier for landlords. The Student Lettings staff go on all the relevant courses so all new legislation is covered and are at the end of a telephone if you require any help or advice. We are completely satisfied with the service we receive from Caxtons and would not hesitate in recommending them.

I would like to personally thank you for the effort you have put into helping us with this property.  I think I speak for all three of us when I say we would have been lost without you and you certainly made us feel like more than just tenants.  We are sorry that our journey together ends here but we must move on,  We will always remember what you did for us and be eternally grateful.

It was with some unease that I decided to let my property on moving to Norfolk, as distance and a busy life-style would make regular checks on it impossible. My fears proved unfounded, however, when Amanda Hewson of Caxtons took control.

Over a period of 5 years she has found me ideal tenants, made regular inspections, and advised me in advance of maintenance issues that might need attention if the property is to be kept in pristine condition. Necessary repairs have been carried out at reasonable cost; and quotations sought and compared before embarking on any major expenditure. In an emergency, or when I am unobtainable, decisions have been made on my behalf that have always proved wise and effective.

Nothing is too much trouble for Amanda. I feel I am receiving a professional service, with high standards being set and maintained throughout.

I have been a client of Caxtons for a number of years in respect of my residential and commercial properties in Whitstable and would recommend their services as managing agents, without reservation, to owners of both commercial and residential properties. I have always received an excellent service from every member of staff that I have worked with and found that although the team is quite prepared to assume responsibility for the full management of properties, I have always been contacted and involved whenever it has been appropriate. Caxtons is a firm with considerable experience in the market and their advice and guidance has been immensely helpful. However, above all I value the friendly service and attention to detail, which has meant that working with them is a pleasure.

I have been using Caxtons to let our Canterbury properties for over 14 years and they have always acted with great professionalism. Their staff, particularly Pat Gore, are friendly, well informed and nothing is too much trouble.

I would recommend Caxtons to anyone who is looking for a reliable agent to let their 'Buy to Let' properties and know that they are in safe hands.

I have used Caxtons' Residential Lettings service for 10 years and have always found it to be professional and efficient. The service insulates me from day to day issues that arise with tenants and properties, but equally keeps me informed when I need to be involved.

Dear Kelly, I understand that the sale (of my residential lettings investment portfolio) completed today, so this is probably the last dealing we will have with you. Once again, my mother and I would like to thank you for all you have done with all the properties over the past few years.

Dear Gema, Many thanks for telling us the good news, and thank you to all the staff concerned for a good speedy re-let.

I'm really pleased that this is all ok now and has been agreed.

Please accept my apologies if I have been somewhat demanding. I work as a contractor dealing with dispute resolutions and complaints and find it really hard to accept difficult or poor service.

You have been great, attentive and a pleasure to deal with.

Having found suitable short stay accommodation through Caxtons I was very impressed with the way the property manager handled the whole matter, from initial contact, to the property visit, to exchange of documents, signing, payment of fees and eventual handing over of keys. Everything was done in a friendly, kind, respectful and professional manner that I was always at ease with the property manager.

I would therefore like to thank Caxtons for their professionalism, and I would definitely recommend them in future.

We have used Caxtons to find tenants several times now. Each time they have found us someone very quickly. We are confident that the people they find have been vetted and that they would only recommend people to us whom they consider to be low risk. Your branch manager has been brilliant; is always contactable, friendly and ready to give advice. We feel we have developed a real partnership with her, which we hope to continue for many years.

Thanks for your email Gema, you are the only agent to have sent me a confirmation so far, so full marks!!

I did decide on the property in King Street (you probably knew that already).

I just want to send my thanks to you for the great viewing and presentation of the property. I really enjoyed it and it was the best I have experienced so far! I am glad that the one we actually planned to view was taken. Wish you a stunning weekend.


Many thanks! Thank you for the sterling service you've given me during my tenancy, and I've been more than happy dealing with you, and Caxtons as a whole, especially when compared with our current agent (Haart) for the property where we have moved to, who've been nothing short of amateurish despite having larger fees than any other Letting Agency that I've ever dealt with! So I shall definitely miss your professionalism!