At Caxtons, we are proud to have established an enviable reputation as one of the leading residential block management agents in Kent and South East London, previously having been highly commended at the 'News on the Block' industry awards.
We manage almost 200 developments totalling some 6500 units across a wide spectrum of property, from simple Victorian houses divided into several apartments, to large residential estates of several hundred flats and houses. We have extensive property block management experience.
Our residential block management services are fully compliant with both the RICS Service Charge Residential Management Code and the recently introduced ARMA-Q, the new regulatory regime for residential leasehold managing agents. Accreditation to ARMA-Q puts Caxtons at the leading edge of best practice in property block management.
Through these codes of practice, clients and leaseholders are guaranteed a number of safeguards:
- Compliance with over 160 rigorous industry standards
- Full protection of client monies
- Higher professional standards of care.
- A transparent and open block management service
- Access to an independent regulatory panel
Caxtons is able to provide a complete block management service, including:
- Qualified property managers with a dedicated administrative assistant to ensure cover at all times
- Preparation of year end accounts and reserve fund management by a dedicated and fully qualified accounts team
- Building maintenance expertise provided by our chartered building surveyors
- An insurance department with ACII qualified staff who can provide property and other insurances with a wide range of unique and additional risks at competitive premium rates, regulated by the Financial Conduct Authority
- Paralegal services for residents selling their house or flat
The plethora of health & safety legislation and regulation means that compliance factors high on our agenda. Risk management is monitored through use of dedicated software to ensure inspections, reports and action points are completed promptly, and consequently our property block management clients are fully compliant and up-to-date at all times.
Our fees are structured to reflect the amount of work we undertake, which can range from full block management services through to a bespoke tailored service to suit specific requirements.
We are also able to offer a consultancy service to review your existing arrangements and give advice and guidance to deal with problems, or help establish a long term management and financial strategy.
In addition we can we can offer professional advice on lease extensions, leasehold enfranchisement and right to manage.
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Recommended by another client, Caxtons was approached by the director of a Residents' Management Company to take on the management of their site, comprising 64 flats & maisonettes on the popular Chafford Hundred Estate, Essex. The director, who had at this stage become very hands-on with day-to-day management, was at her wits end with their managing agent, communication had broken down, and she was keen to get a new agent on board as soon as possible.
Under the terms of the leases, buildings should be re-painted externally every 5 years but this was years overdue and with no financial reserves in place. Our first priority was to address the problem. After a formal tender process, we were able to halve the previous cost of the external re-decoration works - duly completed within our first year of management. Now 5 years into our management we have, once again, completed the external re-decoration. This time, due to responsible budgeting, the works were paid for entirely from the reserve fund.
The estate is now managed to a very high standard, and our regular communication with leaseholders is key. Whilst the RMC Director is still involved with the overall decision-making process, she is more than happy for us to deal with the day-to-day management.