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Understanding landlord obligations


Every year, unregulated residential letting and property lettings management companies cost Britain's landlords thousands of pounds. Kent residential lettings and Kent letting agents in general are no better than in other areas of the UK.

These agents do not have protective measures or good working practices in place to secure their clients' money and property, and often don't adhere to legislation and regulation governing letting and managing agents.

Nor do they provide advice to landlords on the statutory obligations that they must abide by when undertaking the letting or property management of any residential home.

With Caxtons, you know exactly what to expect.

As a member of the Royal Institution of Chartered Surveyors (RICS) and the Association of Residential Letting Agents (ARLA), Caxtons is bound by strict client accounting regulations, rules of ethical conduct and codes of practice, ensuring:

  • Our accounting and other records are regularly audited for compliance
  • Our clients' funds are fully protected at all times through the RICS Client Money Protection Scheme
  • Caxtons holds Professional Indemnity Insurance (currently £5m)
  • We have a government approved Tenancy Deposit Scheme in place to protect tenants' deposits
  • That in the unlikely event that things go wrong, our clients are able to seek redress through an approved ombudsman scheme

We have a wealth of knowledge and experience in residential letting and property management. We understand how confusing it can be to stay abreast of new legislation and regulations that impact landlords, let alone decipher the jargon and legalese that often surrounds the finer detail and implementation.

Our residential letting and property management experts are professionally qualified and receive regular training to ensure they are up to date with the constantly changing legislation and the latest developments across the property market.

At Caxtons, our Lettings team has the expertise to provide an efficient and effective lettings service with full management if required with professional support for property management rentals in Kent.

We will proactively market your property to ensure maximum exposure and prospective tenants are interviewed and accompanied to view properties. Credit and county court judgement checks are undertaken.

By finding the right tenant at the right price to care for your residential letting in Kent and providing a management service in a simple, straightforward manner, Caxtons will help you preserve the investment of time and money you have already committed to your property.

 NALS Agent Stamp final ARLA Propertymark Protected Stacked Home Stamp 2018-2019 Official Member Logo White BackgroundRICS Client Money Protection Certificate 8



Our services include:

  • Initial rental appraisal
  • Accompanied viewings
  • Preparation of inventory
  • Tenancy agreement and check-in
  • Day to day property management and administration
  • Rent collection and monthly statements of account
  • Initial gas safety check
  • Energy performance certificate
  • Tenancy Deposit Scheme administration
  • Insurance renewal and claim handling
  • Payment to HMRC for Non-Resident landlords
  • Tenant check-out
  • Periodic property visits including void period

Case History

A family of three, with another baby on the way, was excitedly looking forward to moving into their new rental home, let to them by another local agent.

Their references had been approved and they also had a removal company booked, when out of the blue, just 3 days before they were due to move in, the landlord decided not to let the property.

This was not the family's fault but it left them in a very difficult position and with the fear of being homeless.

The family approached Caxtons about a property that had just been refurbished but still had some outstanding minor works to be carried out.

They were obviously concerned, not only having organised time off work in order to settle in, but also arranging for members of their family – who lived 5 hours away by road – to do the same and help them with the move.

Caxtons stepped in and quickly managed to obtain their references, finalise the last couple of jobs on the house and they moved in on the same day they had originally planned.

The tenants couldn't believe how quickly and professionally Caxtons had turned the situation around. They also said they preferred the property we had to offer so were extremely delighted how things had turned out.


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Fee Details

Professional & Surveying Services

Commercial Property Services

main contacts

Debbie Pennell

Associate Director, Residential Lettings and Management

Tel: 01634 576000